Tonya Smith-Jackson, Enid Montague, Chanel Thomas, Brandy Faulkner
Grado Department of Industrial and Systems Engineering,
Virginia Polytechnic Institute and State University, Blacksburg, VA, USA
Cultural critical incidents (CCIs;), defined as any events involving an ethnically heterogeneous dyad or group, can be used to identify contributors to disparities in hazard exposures. CCIs characterize the nature of cultural misunderstandings (Smith-Jackson & Essuman-Johnson, 2002), assumptions, stereotypes, or other barriers that contribute to the higher incidence of accidents, injuries, and fatalities among ethnic minority groups in both the USA and abroad. The purpose of this study was to explore CCIs derived from participants in a pilot study who reported their experiences, which were, in turn, analyzed as scenarios (Moggridge, 1993). A social-constructivist research philosophy (Creswell,2003) drove the analysis of the qualitative data (reports of scenarios).Patterns identified from the pilot study are reported here with preliminary recommendations for application to improve safety in multiethnic work systems.